These Terms and Conditions govern the services provided by IVCK SERVICES LTD, trading as Essex Auto Locksmith. By accessing our website and using our auto locksmith services within the United Kingdom, you agree to be bound by these terms. Please read this document carefully, as it outlines your rights and obligations when engaging with our services.

Company Details

IVCK SERVICES LTD
Trading as: Essex Auto Locksmith
Website: https://essexautolocksmith.co.uk/

A – General Terms

Definitions

In these Terms and Conditions, “Client”, “You”, and “Your” refer to the customer using the auto locksmith services of Essex Auto Locksmith.
“Company”, “We”, “Our”, and “Us” refer to IVCK SERVICES LTD.
“Party” refers to either the Client or the Company, or both.

Agreement

These Terms and Conditions apply to all services provided by Essex Auto Locksmith, including auto locksmithing, car key replacement, and vehicle lockout services. By accepting a quote or estimate from us, you enter into a legally binding agreement for the provision of our services.

Modifications

We reserve the right to amend or update these Terms and Conditions at any time without prior notice. You are advised to review this page periodically.

Refusal of Service

Essex Auto Locksmith reserves the right to refuse service at our sole discretion, including where installations or repairs involve materials supplied by the Client.

B – Our Liability

Vehicle Damage

We take reasonable care to avoid damage to your vehicle while providing our services. However, we cannot be held responsible for damage, cleaning costs, or related expenses arising during service provision.

Exclusions

We are not liable for damage caused by pre-existing faults, previous work, or aftermarket vehicle modifications.

Limitation of Liability

We accept liability only where loss or damage is caused by our negligence resulting in injury or death. This does not affect your statutory rights.

Parts Ownership

All parts supplied by Essex Auto Locksmith remain our property until payment has been made in full.

Sourcing of Parts

Parts are sourced from reputable suppliers within the UK and internationally.

C – Use of Personal Information

Data Collection

We may request personal information, including proof of identity, before carrying out services. Failure to provide required information may result in the service being declined.

Data Usage

Your personal information may be used to:

  • Deliver requested services

  • Process payments

  • Notify you about related services (you may opt out at any time)

Data Sharing

We may share information with credit reference or verification agencies where necessary. We do not sell or share your data with unrelated third parties.

Call Recording

Telephone calls may be recorded for training, monitoring, and quality assurance purposes.

D – Pricing and Payment

Service Cost

Service costs, including VAT where applicable, are detailed on your invoice and may include labour and materials.

Estimates

All quotes are estimates and may change due to additional labour, materials, or unforeseen vehicle conditions.

Deposits

Scheduled services may require a booking deposit of £80 or more where the quoted price exceeds £150.

Payment Methods

Payment can be made by cash, credit/debit card, or bank transfer.

Custom Parts

For custom or special-order parts, a deposit equal to the value of the part is required.

Additional Charges

Additional fees may apply where vehicles have aftermarket modifications or pre-existing issues that affect service delivery.

E – Bookings and Cancellations

Cancellation Fees

A cancellation fee applies as follows:

  • £40 if cancelled within 60 minutes of booking

  • £80 if cancelled after 60 minutes but before technician arrival

Service Termination

If the service has already commenced, the full invoice amount is payable.

Rescheduling

You may reschedule a booking once, within 14 working days, provided at least 24 hours’ notice is given.

Call-Out Charges

A £80 charge applies if our technician arrives and the service cannot be completed due to:

  • Incorrect service request

  • Vehicle-related issues

  • Incorrect or defective parts supplied by the Client

Custom Part Cancellation

Deposits paid for custom parts are non-refundable if the job is cancelled, as the part is ordered specifically for your vehicle.

F – Warranty and Defects

Warranty Policy Overview

We stand behind the quality of our products and services, offering a comprehensive warranty on all keys and physical items we provide. However, the specifics of this warranty depend on the nature of the work done on the vehicle. Please note, labor is not covered under warranty; this applies to services such as key coding, lockouts, and inspections.

Warranty A – Key Replacement

Our key replacement warranty covers the entire key assembly, which includes the casing, blade, and electronics. The key comes with a 12-month warranty, which covers defects that are not caused by user error or misuse.

Important Notes:

  • Liquid Detection: All keys have liquid detection features. If, upon inspection, we find signs of liquid exposure, the warranty will be voided.
  • Normal Wear & Tear: The warranty excludes damage from anything other than normal wear and tear. Any other damage will result in the warranty being voided.

Warranty B – Key Repairs

This warranty applies to both electrical and cosmetic repairs, each covered by a 12-month period.

Warranty B.1 – Electrical Repairs

We cover repairs to the electronics, but only for the specific areas we worked on. Modern keys are complex, and there may be additional points of failure we did not address. If the same issue reoccurs after a repair, it will be covered—provided the cause is the same. Any new issues will require a separate repair.

Warranty B.2 – Cosmetic Repairs

Cosmetic repairs include the replacement of parts such as blades, key cases, and buttons. We use only the highest-quality materials for these repairs. If any issues arise with the repair, we will fix it at no additional cost. However, damage beyond normal wear and tear, including accidental damage, will void this warranty and will require a new repair.

Exclusions & Additional Notes:

  • Lost Keys: Loss of a key is not covered under warranty. Our warranty only applies to defects.
  • Accidental Damage: Damage caused by dropping the key, accidents, or other physical impacts is not covered.
  • Cosmetic Blemishes: Scratches or other minor marks that do not affect functionality are not covered.
  • Inspection Requirement: Warranty claims are subject to inspection by our locksmith to determine that the issue was not caused by user error.
  • Batteries: Although we use high-quality batteries (e.g., Panasonic, Varta, GP), there is no warranty on the batteries supplied with keys.
  • Emblems and Badges: Any emblem or car badge on the keys is not covered by the warranty.
  • Service Location: Warranty work must be performed at the same location where the original service was completed.

If, after inspection, it is determined that the issue is not covered under warranty, we may charge a call-out fee. This will be explained before scheduling any work.

Defective Service Warranty

If a defect is identified within 12 months of service, and we determine that it was not caused by negligence or intentional damage, we will repair the fault at no extra cost. However, if the defect results from deliberate or negligent damage, we reserve the right to charge the full repair fee.

By using or purchasing our services and products, you agree to our warranty policy and payment terms as outlined here.

G – Legal Conditions

Governing Law

These Terms and Conditions are governed by English law.

Assignment

You may not transfer your rights under this agreement without our prior written consent.

Notices

Notices will be sent to the address listed on your invoice. Notices to us should be sent using the contact details below.

Severability

If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force.

Failure to Enforce

Failure by us to enforce any provision does not constitute a waiver of our right to enforce it later.

Contact Information

For any questions regarding these Terms and Conditions, please contact Essex Auto Locksmith:

Website: https://essexautolocksmith.co.uk/
Phone: 07490 104488
Email: hello@essexautolocksmith.co.uk